<br />Q. How will I be paid? A. You will be paid directly into a bank or building society account, so it's important that you complete the BACS form provided to you at interview, which confirms your bank details. Q. How often would I be paid? A. All healthcare staff are paid weekly. Q. When will I be paid? A. Friday is payday and you will be paid on a weekly basis upon submission of accurately completed time sheets to your branch. The working week is Monday to Sunday and payment enters your account 12 days later. Q. What happens if I change my bank or building society? A. You need to complete another BACS form and submit to your local branch for forwarding to the Payroll department. Q. Who do I contact if my pay is incorrect? A. You need to contact the Customer Services department at Head Office within four weeks of payment. You can contact us on 0845 505 5100. Q. What happens if I have been underpaid? A. All underpayments will be treated urgently and will be included with future pay as soon as practicably possible. All adjustments are confirmed in writing. Q. What happens if I have been overpaid? A. All overpayments will be recovered from future pay to compensate. All adjustments are confirmed in writing. Q. What happens if I lose my pay-slip or P60? A. You can request a copy from Payroll on 0845 505 5100. Please note that a charge of £1.00 per copy document will be applied. Q. How do I know what my rate of pay is going to be? A. At interview you will be provided with a ‘Rates of Pay' document detailing all rates that apply to you. Rates are dependent on your geographical location, qualification or grade, the type of client where you are working and the time of your shift. If you are in any doubt as to the appropriate rate of pay, you should clarify this with your branch before accepting the assignment. Q. Do I need to provide a P45 before I start work? A. You should provide a P45 if you are in possession of one. If you do not have a P45, or you have two jobs, there is a statutory requirement for you to complete document P46. These documents can be obtained from your branch office. Important note. It is imperative that your National Insurance number is correctly applied to all payroll records. Please ensure this is correctly shown on P45 or P46 documents. Q. What should I do if my National Insurance Number is not shown on my pay-slip? A. You should provide your National Insurance number to Payroll on 0845 505 5100 as a matter of urgency. This information enables the Inland Revenue to apply your contributions to your record. Q. Will I get paid if my timesheet is completed incorrectly? A. Yes, however your payment could be delayed due to incorrect completion. Q. So how do I ensure my timesheets are completed correctly? A. You need to ensure that the following information is included: • Your name and address • Your reference number • Your grade and/or qualification • The name and address of the client or service-user • Date of each day worked • Start and finish time for each shift • The total hours worked for each day • Any booking reference (if applicable) • The mileage incurred for each duty (certain areas only) • The weekly hours and mileage totals (certain areas only) • Your signature • • The signature of the client and/or service –user Q. How often do I need to submit my timesheets? A. You should submit your time sheets to your local branch on a weekly basis. Your branch will designate what day they require your time sheets – this is usually by Monday at 12pm for Alliance Performance Healthcare branches . Please contact you your branch for the specific times for your role. Q. Do I get holiday pay? A. Yes. All healthcare staff accrue a holiday fund as they work, at 12.07%. Q. How much holiday do I receive? A. You are entitled to 5.6 weeks paid holiday. This is funded by the company accruing 12.07% in addition to your hourly pay rate in a holiday fund, designed to pay the equivalent of 5.6 weeks holiday pay per annum. Q. How much notice do I have to give to take a holiday? A. You must give your Manager at least three weeks notice of your planned holiday. However, paid holiday can only be taken if approved by your Manager and approval will be subject to the ability to cover your assignments. Q. How do I claim my holiday pay? A. It must be claimed in advance of your holiday using the claim forms that are available from the Branch Office. Holiday pay must be claimed within the holiday year and cannot be carried forward from one holiday year to the next. The Company's holiday pay year runs from 1st October to 30th September (but see pay-date schedule for exact confirmation of these dates).